Privacy Policy

This Personal Data Protection Policy is issued to all our valued customers pursuant to the requirements of the Malaysia Personal Data Protection Act 2010. We treat and view your personal data seriously.

Personal Information

Personal Information is any information that concerns you individually and would permit us to contact you, for example, your name, address, telephone/fax number, email address or any information you submit to, our tablet and smartphone applications ("Applications") that identifies you individually.

The Websites or the Applications cannot collect any personal information about you unless you provide it.

You can visit and browse the Website and the Applications without revealing personal information about yourself, but not all functions will be available to you. You may also choose to disclose personal information about yourself. We may collect personal information from you when you:

  1. Communicate with us through the different platforms of ordering
    • Through website  
    • Through mobile applications
    • Through telephone calls
  2. Register or subscribe to any products/services eg: newsletter
  3. Participate in any of our surveys done internally or via an appointed 3rd party
  4. Register interest and /or request for information or orders
  5. Respond to any marketing materials we send out
  6. Commence a business relationship with us 
  7. Visit or browse our website
  8. Lodge a complaint with us
  9. Provide feedback to us

Information Use may use the personal information collected through its Website or Applications primarily for such purposes as:

  1. To verify your identity
  2. To assess and process your application(s)/request(s) for our products or service
  3. To provide you with the Products and /or Services you have requested
  4. To administer and manage the Products and/or Services we provide you (including ordering, delivery, complaints, follow up, feedbacks)
  5. To investigate and resolve any ordering, delivery, quality, complaints or other inquiries that you submit to us regarding our products and services
  6. To detect and prevent fraudulent activities
  7. To keep in contact with you and provide you with any information you have requested
  8. To engage in business transactions in respect of Products and/or Services to be offered and provided to you.
  9. To establish and better manage any business relationship we may have with you
  10. To process any communications you send us (eg: answering any queries and dealing with any complaints or feedbacks)
  11. To help us monitor and improve our product and service performances
  12. To maintain and develop our business system and infrastructure, including testing and upgrading of these systems as we are always working on continuous improvement.
  13. To manage staff training and quality assurance
  14. To notify you about benefits and changes to the features of our products and/or Services 
  15. To determine how we can improve services to you
  16. To produce data, reports and statistics which shall be anonymized or aggregated in a manner that does not identify you as an individual
  17. To investigate, respond to, or defend claims against Debiz Enterprise / Arckizen Sdn Bhd.
  18. To conduct marketing activities (for example, market research)
  19. To send latest information on promotions, offers and new products/services.
  20. To maintain records required for internal investigations, audit or security purposes.

Disclosure of Information

We may disclose your personal information to the following third parties as may be required for any of the above purposes:

  • law enforcement agencies and such bodies in compliance with the law and Order of a Court
  • companies and/or organisations that act as our agents, contractors, service providers and/or professional advisers
  • companies and/or organisations that assist us in processing the personal information
  • our business associates and other parties for purposes that are related to the purpose of collecting your personal information
  • other parties in respect of whom you have given your consent.

"Cookies" and Advertisers

A cookie may be used in the processing of your personal information. A cookie is a text file placed into the memory of your computer and/or device by computers. A copy of this text file is sent by your computer and/or device whenever it communicates with server. use cookies to identity you. may also collect the following information during your visit to the Websites:-

  • The date and time you accessed each page on the Websites;
  • The URL of any webpage from which you accessed the Websites;
  • The web browser that you are using and the pages you accessed.
  • Some web pages may require you to provide a limited amount of personal information in order to enjoy certain services on the Websites (system login credentials, email address and contact, etc.). These personal information will only be used by for its intended purpose only, ie. to respond to your message to deliver the requested services.
  • External Links. Websites and Applications may contain links to other web sites not maintained or related to These links are provided as a service to users and are not sponsored by or affiliated with the Websites, Applications, or These websites may have their own privacy statement in place and we recommend that you review those statements if you visit any linked web sites. is not responsible for the contents on the linked sites or any use of the sites.

Security shall take practical steps to safeguard your personal information against any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction by having regard:

  • to the nature of the personal data and the harm that would arise;
  • to the place or location where the personal data is stored;
  • to any security measures incorporated into any equipment in which the personal data is stored;
  • to the measures taken for ensuring the reliability, integrity and competence of personnel having access to the personal data; and
  • to the measures taken for ensuring the secure transfer of the personal data. shall ensure that any security policy developed or implemented by complies with the security standard required under the Act and any applicable law that may from time to time be in force. places great importance on the security of your personal information and ensures organisationational security measures when processing your personal information.


Any personal information supplied by you will be retained by for such period as is necessary for the purposes set out in this Policy or as may be deemed necessary by or where otherwise required by law.

Right of Access And Correction

You have the right to access and correct the personal information supplied to

If you wish to access and/or correct the personal information held by or make a complaint in respect of the personal information furnished to, you may contact us at

updated on 27/03/2014